SCS

Social Media Customer Service

With the rise of social media there’s no doubt that consumers customer service expectations have skyrocketed. If you’re aren’t answering your consumers via social media, it’s like not answering your telephone. This class will walk you though the steps for creating a strategic plan to handle customer service issues and praises, as well as identifying the right person to manage your social customer service efforts. During the class you will review practical applications, successful case studies and live demonstrations on how to set-up listening and monitoring tools. Length: 60 Minutes

Lessons